We’ve compiled a series of resources for social services based around some of today’s most pressing challenges facing everyone from director to caseworker. Choose a topic below to see what’s available and learn more.

Enterprise Content Management

business-brief-ecm.jpg Business Brief

Business Brief: A Director’s Guide: Enterprise Content Management (ECM) for Human Services Agencies; Avoiding Common Mistakes

An increasing number of state human services agencies are turning to Enterprise Content Management (ECM) solutions to increase their document management efficiencies, making it easier to share data. The challenge is, many of the ECM providers that agencies are engaged with don’t offer a solution that has been built for their specific needs. If the installed ECM platform lacks the personalization the agency was counting on, it may never get used.