Enterprise Content Management
Business Brief: A Director’s Guide: Enterprise Content Management (ECM) for Human Services Agencies; Avoiding Common Mistakes
An increasing number of state human services agencies are turning to Enterprise Content Management (ECM) solutions to increase their document management efficiencies, making it easier to share data. The challenge is, many of the ECM providers that agencies are engaged with don’t offer a solution that has been built for their specific needs. If the installed ECM platform lacks the personalization the agency was counting on, it may never get used.