A roundup of our latest customer stories, resources, news, and events delivered quarterly to your inbox (The Compass: Issue 27, March 2017)
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Welcome to The Compass Newsletter, Valued Customer!
You might be getting this newsletter for the first time today. If so, we wanted to take a second to say hi and let you know about the magical roundup of resources that just hit your inbox. (If not, feel free to skip ahead!) The Compass is a compilation of our latest customer stories, news, announcements, and events hand-picked for our customers and subscribers. We'll deliver the goods straight to your inbox four times a year to help you improve productivity and make the most of your software.
Inspired by your feedback. Powered by your success. Welcome to Northwoods University.
Looking for a fast way to get up to speed on our software? We’re pleased to announce that you can now access comprehensive product tutorials within Northwoods University, enabling you to learn, practice, and retain essential skills. Best of all, it’s FREE.
Thanks for your input and helping us raise $1,000 for Big Brothers Big Sisters!
We're so grateful that hundreds of you took time out of your busy schedules last fall to provide some really helpful feedback about how we can continue to improve your customer experience. To say thank you to everyone who took the survey, the Northwoods Foundation has donated $1,000 to Big Brothers Big Sisters.
Our team is working hard to make improvements to our products and processes based on your suggestions – stay tuned!
Featured Content & Resources
Here's How Lenoir County DSS Broke the Burnout Cycle in Child Welfare [Case Study]
In 2006, Lenoir County DSS had a 73% turnover rate within its Child Welfare unit because documentation requirements and emotional stress were taking such a big toll on social workers. At fault was a manual, paper-based process. Now, workers have access to office-based and field-based document management solutions that give them more time to focus on engaging clients, building trust, and delivering quality service.
Dark Data is Hiding in Your Child Welfare Case Files
Data is everywhere, especially for child welfare organizations. But how much of that information is accessible to the social workers who need it? What happens when they can't find it?
Watch the On Demand Webinar, Uncovering Dark Data in Child Welfare, to learn from experts at Gartner, the world's leading information technology research and advisory company, and Northwoods why child welfare organizations need to use "dark data," and the consequences if they don't.
Ever misplaced a document? Skipped a step when scanning it into the system? Overlooked a key piece of information when reviewing a case file? Mistakes happen, but there are changes an agency can make to reduce how often. It all starts with simplifying processes and eliminating "waste" – and in doing so creating less opportunity for errors to occur.
7 Can't-Miss Conferences for Human Services in 2017
We’ve vetted and attended a lot of conferences over the years, and curated a list of “best of the best” events we recommend our clients and partners attend to get ahead. These seven conferences have really useful programming, plus build in plenty of time for attendees to network and discuss how they're addressing key opportunities and challenges.