Compass® Makes a Big Impact for Social Services Agencies
County and state social services agency case studies demonstrate how Northwoods’ Compass® software improves social services document management and caseworker productivity.
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San Mateo County Looks to Northwoods to Increase Productivity and Improve Service Levels
San Mateo County Human Services Agency in Silicon Valley faced numerous document management challenges from decentralized services, nonintegrated social services systems, and an increasing caseload. Its central mail unit was overburdened, its document management system had an extensive backlog, and there was no way to tie caseworker’s tasks with documentation. All of that changed when it implemented Compass® Pilot from Northwoods.