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Cabarrus County Transforms Lobby from Chaos to Calm
Chaos. Confusion. Long wait times. Sound frustrating? Cabarrus County Department of Human Services’ (DHS) caseworkers and clients agree, and that’s why they partnered with Northwoods to turn things around. How?
Cabarrus County DHS redesigned its lobby, upgraded appointment management software, and modernized business processes, all of which helped improve efficiency, communication, and customer service. In fact, the agency saved caseworkers 1-2 hours per day – time they can now spend processing applications for services much faster.
Mitigating Risk and Removing Fear from Organizational Process Change
Organizational process change is risky business in human services. If you don’t understand what motivates workers at your agency to accept change, your initiatives are almost guaranteed to fail. That said, you can also ensure a high adoption rate if you understand, plan for, and mitigate the risks and fears that typically accompany each phase of an organizational process change.
Proven Ways to Make Technology Adoption Stick in Human Services
Have you ever rolled out a new technology solution, only for no one at your agency to use it? We’ll let you in on a little secret: A little bit of planning, foresight, and a properly aligned approach can help you avoid getting caught in that infuriating dilemma.
What to Expect from the Canton District Document Management Project
The Canton District Document Management Project is the first phase of a planned statewide effort in Ohio to stand up a unified electronic document management system. Modeled after Collabor8, the system employs a common document taxonomy and a consistent approach to capturing and indexing document images and forms, while providing workers the ability to share casework regardless of geography.
Watch the webinar recording to hear the latest update on the project, including a full overview of the system and the impact it will have on participating counties and workers.