A roundup of our latest case studies, resources, blogs and events delivered quarterly to your inbox (The Compass: Issue 25, September 2016)
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Do This, Not That, to Boost User Adoption When You Introduce New Technology at Your Human Services Agency
Over the past few months, we’ve talked about a handful of factors that can make or break your human services technology implementation – things like constant communication, regularly collecting (and using!) feedback from staff, and providing training when, where, and how workers need it.
We know you’re juggling a lot of different projects and priorities, and that you may not have had time to read everything. That’s why we created an infographic –The Do’s and Don’ts of Human Services Technology Implementation– to summarize all the helpful tips and tricks we’ve shared in 8 quick, easily digestible chunks.
Debunking Common Child Welfare Social Work Myths and Misperceptions
Social work is complicated. You know that; we know that. But, if someone doesn't understand the intricacies of working with families involved in a child welfare case, it's easy to make assumptions and judgments about what social workers do. Remove the child, and it's too much. Don't remove the child, and it's not enough.
How Cabarrus County's Modern Lobby Improved ... Everything [On Demand Webinar]
You've may have heard us talk about the amazing results our friends at Cabarrus County DHS have seen since redesigning their lobby.
We don't want you to just take our word for it though, so we went straight to the source and asked the agency's Economic Services Program Administrator, Income Maintenance Supervisor, and an Income Maintenance Caseworker to share their opinions on the project. (Spoiler alert from one panelist: "Everyone, whether it's a client or our own staff, has seen our entire process improved, so it's been an extremely successful project.")
Northwoods In the News: "Back Office Content Solutions for State and Local Human Services"
As I’ve been looking for out-of-the-box solutions that heavily rely on content, I’ve come to realize that these Back Office Content Solutions are everywhere. My real surprise was in human services benefits administration.
Northwoods offers document management and workflow with an out-of-the-box solution to work social services related to children."
Time to Update Your Human Services Document Management System?
Now is the time for all government agencies – especially human services – to modernize their approach to document management. Find out why, and learn important questions for your agency to ask when you're ready to upgrade.
Understanding and Applying the Human Services Value Curve
We rounded up some resources to help agencies betterunderstand the Human Services Value Curve– a framework for improving your business model, which in turn means you’ll be able to deliver better outcomes. We also posed some questions to consider if you want to advance your agency along the curve.