During this On Demand Webinar, Northwoods looks closely at 5 common issues in protective services and presents listeners with the ways Northwoods can overcome them.

Complete the information below to view this On Demand Webinar anytime, anywhere you want, for free! 


Doing more with less is a common theme among CPS agencies. The range of responsibilities for social workers continues to grow, but the number of employees does not. Directors are faced with the challenge of how to help.

This Webinar looks closely at 5 common issues in protective services and how to overcome them, including:

  • Time Spent on Paperwork
  • Accessing Information in the Field
  • Limited Time with Clients
  • Burnout
  • Data Collection and Quality

Who Should Participate

Child and adult protective services directors, deputy directors, managers, supervisors and social workers.


Rich Bowlen
Director, Protective Services

Rich BowlenRich Bowlen leads the development of Northwoods’ technical and professional services offerings emphasizing Practice Management in the protective services arena. 

Rich joined Northwoods from Fairfield County Job and Family Services in Ohio, where serving as Child and Adult Protective Services Director he established accreditation for the agency, secured a local levy for abused children and elderly, spearheaded a comprehensive organizational review and restructure and successfully secured several grants to promote development of innovative services. He began working as a licensed, front line social worker in 1991 with Franklin County Children Services before serving as a Lay Guardian ad Litem for the Franklin County Public Defender’s Office on child abuse, neglect and dependency cases. His strong desire to improve the lives of children and strengthen families led him to Fairfield County Job & Family Services where he served as a caseworker, foster care and adoption recruiter and Director of Operations.

Rich has presented at numerous state and national conferences on topics such as Transformational Leadership, Change Management, Differential Response, Community Engagement, Strategic Planning and Technological Solutions in Child Welfare. Rich is known for his passion for serving abused, neglected and maltreated children and has dedicated his entire career to improving the lives of children in Ohio.