Our Solutions Makes a Big Impact for Social Services Agencies

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Cabarrus County Provides Superior Service with Modernized Lobby


Cabarrus County Department of Human Services’ (DHS) clients were frustrated by a confusing lobby and long waits, which had a ripple effect on the agency’s efficiency. Cabarrus County DHS partnered with Northwoods to redesign the lobby, upgrade appointment management software for caseworkers, and modernize business processes to reduce client and caseworker frustration and process applications for services much faster.