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The Compass

Welcome, new readers! The Compass is a compilation of our latest customer stories, news, resources, and events hand-picked for customers and subscribers. We'll deliver the goods four times a year to help you improve productivity and make the most of your software. (Not your cup of tea? You can opt-out and manage your email preferences here.) 


The Ripple Effects of Opioids on Child Welfare [Webinar]

The opioid epidemic's impact on Child Welfare is front page news. Yet the ripple effect goes undocumented: skyrocketing caseloads increase the volume and rate of information flooding into the agency from a variety of sources—providers, schools, law enforcement, and courts.

Learn how Fairfield County Child and Adult Protective Services in Ohio—ranked the No. 1 state in the nation for number of heroin deaths, with a 19% increase in children entering foster care since 2015—teamed up with Ohio's Attorney General on a public awareness campaign about the opioid epidemic, and also implemented an approach to manage the information overload.

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What's New with Northwoods?



What's New with Compass® CoPilot?

We've made some big enhancements to Compass CoPilot to help ensure social workers are taking full advantage of the software so they can focus on families, not paperwork.

Learn more about what's new, including a list of unsynced content, the elimination of Member Notes, and the ability to change document types within the app.

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Celebrating 10 Years of Community Contributions

The Northwoods Foundation provides a platform for Northwoods employees to give back and help fulfill a big mission: work together to leave a lasting and meaningful impact on the world. 

This year marks the Foundation’s 10th anniversary, and we’re celebrating on the blog with a look back at some notable contributions and stories from the last 10 years.

A Quick Guide to Northwoods University

A Quick Guide to Northwoods University [Webinar]

Don't forget: all customers have access to product training and tutorials through Northwoods UniversityCourses covering Compass CoPilot, Compass® Pilot, and Compass® Appointments are open for enrollment, with more topics being added all the time.

Watch the On Demand Webinar to find out how Northwoods University empowers you to maximize productivity and the capabilities of your Northwoods solutions by enabling you to learn, practice, and retain essential software skills.


Featured Content & Resources


Tips and Tricks

How to Merge Cases in Compass Pilot

Users with the appropriate privilege can merge duplicate cases in Compass® People. Merging a duplicate case into a current case will remove the duplicate from Compass People, as well as add all documents, tasks, members, and narratives to the current case. Remember: merging can't be undone, so proceed with caution!

To merge cases:

  1. Search for the current case in Compass People.
  2. Use the Find and Remove Duplicate of Current Case option in the Actions menu.
  3. A window will open, allowing you to search for duplicate cases.
  4. Once you've found the duplicate case, use the Merge Duplicate option and confirm the acknowledgement messages.
  5. Once the merging process is complete, the duplicate case will be removed from People.
What Cognitive Search Means for Social Services

What Cognitive Search Means for Social Services

Cognitive search is a growing trend among tech experts that can help you understand, organize, and establish links between all the data that comes into your agency.

Visit the blog to learn how cognitive search tools can help you organize mountains of current and past information in a way that you can actually use when engaging families.

Check out our article in APHSA's Policy & Practice, "Next-Gen Child Welfare Tech: Using Cognitive Search to Fight the Opioid Epidemic," to see how cognitive search tools can help address critical community issues.

What Causes Dark Data in Adult Services?

What Causes Dark Data in Adult Services and Why Do You Need It?

Lack of access to the right data at the right time delays Adult Services organizations from providing vulnerable elderly, disabled, or mentally ill adults the help they need.

Download our eBook, or check out this short summary on the blogto learn more about the challenges of dark data in Adult Services and how your agency can overcome them to improve adult safety and well-being.


Latest Blog Articles

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10 Ways to Give Back This Holiday Season Without Breaking the Bank

10 Ways to Give Back This Holiday Season Without Breaking the Bank

Winston Churchill said, "We make a living by what we get, but we make a life by what we give." While not everyone has the means to give back financially, there are plenty of ways you can support worthy causes. In celebration of the holiday giving season, we shared 10 ways to give back without breaking the bank. 

Read it here.

Troubleshooting Technology Problems in Human Services

A Customer Success Story: Troubleshooting Technology Problems in Human Services

When technology problems arise for Lucas County Department of Job & Family Services (DJFS), the key is being able to resolve them quickly and the first time they occur so the agency can focus solely on providing services and helping clients. Read how Lucas County relies on the Northwoods Support Center (NSC) to keep their system running at peak performance.

Read it here.


Traverse in Action: Child Welfare Supervisors Empower Workers to Make Confident Decisions

Imagine if Child Welfare supervisors had a way to quickly get an overview of a child’s whole story, plus access specific documents for more detailed information and context, if necessary. Even better, imagine how this insight could help supervisors support and empower their social workers to make confident decisions. Now, find out how Traverse® can help make this a reality.

Read it here.


Upcoming Events & Webinars


Meet Our Team at These Upcoming Events:

Visit our website for a full list of events we're sponsoring and attending.


Access Our Webinars On Demand:

Our 2018 Webinar schedule is under construction! In the meantime, all of our past Webinars are available On Demand for you to watch wherever you want, whenever you want.


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