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Welcome, new readers! The Northwoods News is typically a compilation of our latest customer stories, news, resources, and events. But, with COVID-19 changing daily work, this issue is a little different. Our goal with this issue is to bring you helpful information and make sure you haven't missed anything important. (Note: New customers are automatically subscribed. Not your cup of tea? You can opt-out and manage your email preferences here.

Managing Remote Teams in Human Services


Managing Remote Teams in Human Services 

We know a lot of agencies are grappling with the idea that what's happening today is going to change the workforce of tomorrow. Northwoods is dedicated to doing what we can to help our customers and all of the human services community navigate this challenging time. 

With so much work having to be done remotely or away from your team, we put together some tips for managing remote teams in human services. Some of these can be put into place immediately, while others will help you create a more long-term program to manage teams from outside of the office. 

The information in this blog is a start for how to keep your agency moving and overcoming the new challenges facing you. While times may be uncertain right now, one thing we know is that the human service workforce will always evolve to meet the needs of those who rely on our services. 

Read the full blog here.

Northwoods Cares


A Message from Northwoods on COVID-19 

As the COVID-19 situation rapidly evolves, we're closely monitoring developments related to the spread of the virus. The health and safety of our Northwoods family, customers and partners is our priority.

We're dedicated to continuing to provide the exceptional service that our customers have come to expect. Even with the Northwoods team all currently working from home, you can expect: 

  • Your Northwoods’ solution will be accessible to you and your employees as usual
  • Our support staff will remain available for phone calls from 7am to 8pm Eastern Time, Monday through Friday
  • Our Northwoods Support Center will remain available 24/7 via the customer portal
  • Our data servers, all of which are remotely administered, will continue to operate without interruption

Read more about Northwoods' dedication to customer support and partnership.

NSC Updates

Updated Northwoods Support Center Contact Info 

Don't forget - the Northwoods Support Center (NSC) made some  important changes in February.

Our three NSC teams (A, B, and C) are now one, unified team that will serve all customers across the country. 

Need to submit a support request? Starting April 1, 2020, there are just two ways to submit your information:

1. Through the Northwoods Customer Portal
2. Via our toll-free number, 833.323.2637

Pilot Update

Compass® Pilot Now Compatible With OnBase® Foundation

The latest version of Compass Pilot is now compatible with OnBase Foundation (OnBase 19) from Hyland Software!

Make sure you upgrade to Compass Pilot 7.1.10 to take full advantage of your solution. Ready to upgrade? Contact the NSC to get started.

Traverse Product Update


Traverse® Product Update

Here's your wrap-up of new features in Traverse since January:

  • Introducing an Insights Tab
    This new tab will appear on your case, person, and organization landing pages and is the new home of the word cloud. And topics in the word cloud are now interactive, allowing you to hide any that aren't relevant.

  • More Ways to Add Comments
    You can now add comments when scanning or uploading an item and when viewing a submitted item. 

  • Rotate & Reorder Scanned Content
    No need to re-scan if you accidentally scan pages upside down or out of order. You can now edit you scans in Traverse before submitting a content item. 

Times are uncertain and you're probably working to figure out what your "new normal" looks like. Need some help or looking for information? Take a look at these articles and resources that can benefit you during this time:  


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Social Work Month

Celebrating Social Workers: A Roundup of Resources You Need to Succeed

Social Work Month is one of our favorite months of the year. Why? Because of YOU!

We love shouting from the rooftops about the superhero work you do to support and empower vulnerable kids, adults, and families. You are a shining light, a beacon of hope for those who need it, and we thank you for all that you do.

Check out this post for inspiration, stories, tips, and more. 


Robotic Process Automation


Putting the 'Human' Back in Human Services Through Robotic Process Automation

As you know, human services agencies are constantly fighting to make time for meaningful, high-value work with clients, while maintaining compliance and maximizing efficiency.

With the help of robotic process automation (RPA), caseworkers could have more time to focus on engaging clients, building trust, and doing mission-driven work.

Learn more about RPA and how it could help simplify processes and tasks.

Future of Human Services Technology

Hey Alexa, How Will Human Services Technology Change in the Next 10 Years? 

With all the changes to how we work happening right now, it's clear just how much really innovative, worker-centric technology is needed to support the workforce. 

What if we stopped feeling restricted by outdated systems, processes, and policies, and focused instead on what we can do today that we couldn’t do in the past? How can thinking big about the types of tools we need help when the next disaster hits?

Take a look at some of the ways we may see technology used in the future.  



Due to recent events, many of our upcoming events have been postponed until later this year. But, we'll keep our website updated with the most up-to-date information and we hope to see you at one of these events later this quarter: 

See more upcoming events and view our upcoming and on demand webinars.