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Welcome, new readers! The Northwoods News is a compilation of our latest customer stories, news, resources, and events. We'll deliver the goods four times a year to help you improve productivity and make the most of your software. (Note: New customers are automatically subscribed. Not your cup of tea? You can opt-out and manage your email preferences here.

Dear Social Workers, Thank You for Showing Up.


Dear Social Workers, Thank You for Showing Up. 

During this year of uncertainty, isolation, and anxiety, social workers have shown their unwavering commitment to serving on the frontlines. We are so grateful for all of you who continue to work with the most vulnerable families, providing them with an extra level of support.

Though it may be hard to stay positive and keep fighting at times, we hope you're inspired by the stories of the amazing work that's been done, as well as the support and encouragement that's been provided amid the pandemic.

Check out our blog post to read some uplifting and encouraging stories about social workers from across the country to close out 2020 and boost your spirits on tough days. And if you have your own story or know of one regarding social workers finding or providing hope in difficult circumstances, please don't hesitate to share - we'd love to hear it! 

Happy Holidays

Happy Holidays From All of Us at Northwoods!

2020 has been a year full of challenges and changes in the human services industry. We wanted to thank you for all that you do for the individuals and families who rely on you in this quick video.

Wishing you all the best this holiday season!

NSC Holiday Hours

Northwoods Support Center: Holiday Hours

The holiday season is fast approaching! Please remember that the Northwoods Support Center (NSC) will have adjusted hours.

The NSC will be closed on:

  • Christmas Day (Friday, December 25)
  • New Year's Day (Friday, January 1) 

Also, the NSC will be open on Christmas Eve (Thursday, December 24) for service outage issues only. Issues not impacting service will be responded to the next business day. 

Solution Optimization

Is It Time for a Solution Optimization?  

As COVID-19 continues to impact human services, we want to ensure your Northwoods solution is helping your agency rise to the new challenges brought on by the crisis. That's why we offer a service to help our customers evaluate how well software and business processes are working together, plus uncover hidden potential to further increase efficiencies and outcomes. 

Check out this blog post to learn more about how a Solution Optimization can help your Northwoods solution meet your current and future needs. 

Electronic Document Drop Off & Request

Electronic Document Drop Off & Request for Economic Assistance  

Is your agency looking for a way to enable touchless interactions while continuing to get the documents you need to process benefits? 

Watch this video to learn more about electronic document drop off & request and how they can help your agency. 

Compass Pilot Updates

Compass® Pilot Updates

Have you updated your Compass® Pilot solution this year? Here's what you're missing out on if you haven't: 

  • Compatibility with OnBase® Foundation (OnBase 19 EP3) from Hyland® Software
  • New import utility to support bulk import
  • Ability to select multiple items in the documents panel and apply keywords to items, assign document types to items, or delete the items before filing

Upgrade your Compass Pilot solution today! Contact the Northwoods Support Center (NSC) to get it scheduled.

Quick upgrade reminder: We recommend that every customer test upgrades prior to deploying them to their agency. This helps to identify any conflicts with custom integrations. 



Mesa County DHS Case Study Videos


Mesa County Department of Human Services: A Child Welfare Case Study [VIDEO]

Since implementing Traverse®, child welfare caseworkers at Mesa County Department of Human Services (DHS) can effectively telework and more efficiently work with families to reduce trauma and achieve permanency. 

Watch the case study videos to hear from agency leadership and frontline caseworkers about how they're using this essential technology to telework without jeopardizing services to families.

Or read the blog to learn more about how Mesa County DHS is using Traverse.   


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 2020 Top Blog Posts


Reader's Choice Recap: Top Blog Posts of 2020

As 2020 comes to a close, we put together a recap of the top blog posts from the past 12 months that our readers found most helpful. 

Curious which blogs made the list? This year's top posts are full of insights on COVID-19 and what's next, expert content, and resources to help you continue to do high-value work even when remote.

Subscribe now so you don't miss any of the 2021 blogs!

 How To Justify Spending on Human Services Technology


Getting the Green Light: How to Justify Spending on Technology for Human Services

Is your agency planning to purchase new technology in 2021? You may find that you need to justify the need now more than ever amid budget crises and efforts to focus expenses on pandemic-related initiatives and precautions.

Putting together a comprehensive and compelling business case may be a determining factor in whether your request gets the green light.

Read more about creating a business case to justify spending on technology today. 



Due to COVID-19, many of the conferences we planned to sponsor and attend in the next three months have been postponed or cancelled. But, in early 2021, we will be participating in a few virtual conferences: 

  • NYPWA Winter Conference: January 19-22; Online
  • NYSAC Legislative Conference: February (dates TBD); Online

And, while you're waiting for in-person events to come back, you can hear from the Northwoods team in one of our on demand webinars:  


Looking for additional information to help your agency adjust to new processes or work environments due to the pandemic? Take a look at these articles and resources that can benefit you during this time: