Welcome! Northwoods News comes out four times a year to help you improve productivity and make the most of your software. Note: New customers are automatically subscribed. Not your cup of tea? You can opt-out and manage your email preferences here. 

Readers' Choice Recap: Top Blog Posts of 2021 

The holiday season is upon us and that means the new year is right around the corner. With 2021 coming to a close, we're recapping the blogs our readers found most helpful and insightful. 

Curious to see which blogs made this year's list? Take a look at this year's recap.

Happy Holidays From All of Us at Northwoods!

Just a quick video to let you know we appreciate you snow much. Wishing you all the best this holiday season!

2021 Traverse® Functionality Updates

We've made some exciting updates to Traverse functionality this year to provide more value for caseworkers. Here's a quick recap of what's new in 2021:

• Exact Match Forms
• Staff Management
• Forms Visibility
• Highlighting Within A PDF
• Improved Entity Search
• Notes on Forms
• Notifications

Want more information about these Traverse updates? Check out this infographic or reach out to your Customer Success manager!

Northwoods by the Numbers - 2021

Whew! 2021 has been quite the year! We're wrapping up the year by looking at Northwoods by the numbers:

• Over 30 million content items stored in Traverse
• 7,142 total unique Traverse visitors (YTD)
• 3,608 Traverse forms designed
• 244 agencies served
• 99.2% Northwoods Support Center (NSC) customer satisfaction score

NSC: Holiday Hours

The holiday season is fast approaching! Please remember that the NSC will have adjusted hours.

The NSC will be closed on:

• Christmas Day (Observed Friday, December 24)
• New Year's Day (Observed Friday, December 31)

What are our customers saying? 

"Traverse has increased our ability to process documents in the field and has allowed our staff to locate pertinent documents with ease. This has allowed our staff to focus more on 'social work' by reducing our time spent processing paperwork. Traverse is a valuable tool that enhances our ability to assist families in providing safe, healthy, and nurturing homes to the children of Yuba County." 
- Tony Gordon, Deputy Director, Yuba County Health and Human Services

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• What are some of the key things human services agencies should do to prevent common cyber security problems from happening? Read more today.