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Welcome, new readers! The Northwoods News is a compilation of our latest customer stories, news, resources, and events. We'll deliver the goods four times a year to help you improve productivity and make the most of your software. (Note: New customers are automatically subscribed. Not your cup of tea? You can opt-out and manage your email preferences here.

Northwoods Newsletter Q2 2020


The Lasting Impact of COVID-19: Q&As with Northwoods Evangelists

It's no secret the COVID-19 pandemic has already and will continue to impact the future of human services. Agencies are working to adapt to this "new normal" and looking toward the future, figuring out how to deal with the long-term effects on their workforce and the clients they serve.

Earlier this quarter, we spoke with our Northwoods evangelists, Greg Tipping (economic assistance & child support) and Rich Bowlen (child welfare), to share their insights on how agencies are adapting to remote work and the lasting impact the COVID-19 pandemic will have on human services. 

Read Greg's Q&A here and Rich's Q&A here. 
PilotUpdate (002)

Compass® Pilot 7.1.20 Update 

We added a new import utility in Compass® Capture to support bulk import. With this update, you can now use Compass Capture in Scan Mode and Edit Mode, using the Scan Mode/Edit Mode toggle. 

You can now also select multiple items in the documents panel and apply keywords to items, assign document types to items, or delete the items before filing.

Want to upgrade to Compass Pilot 7.1.20? Contact the Northwoods Support Center (NSC) to get it scheduled.

Solution Optimization

Is It Time for a Solution Optimization?

Seemingly overnight, the way our customers were used to conducting business completely and radically changed. COVID-19 as proven there's always a chance that something could drastically disrupt your agency's operation.

Check out this blog post to learn more about how a Solution Optimization can help your Northwoods solution meet your current and future needs. 

Economic Assistance Solutions

New Economic Assistance Solutions

Imagine if economic assistance services could meet clients where they are, preserve caseworker time for high-value work, and increase efficiency.

Northwoods has expanded our economic assistance solutions to help agencies avoid service disruption for clients and provide faster, quality service, even during a crisis.

Learn more about our solutions for economic assistance today. 



Managing Remote Teams

Managing Remote Teams in Child Welfare

The sudden switch to working remotely earlier this year created some complications for many. Figuring out how to stay connected while also meeting the needs of the kids and families in your communities can be difficult. 

We've pulled together resources to help manage today's COVID-19-related remote work challenges and to equip agencies to manage a crisis or emergency in the future.

Check out these resources to help child welfare caseworkers teleworking, working remotely, and striving to keep kids and families safe


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 Supporting Remote Work

Software to Support Remote Work: 5 Ways Traverse Helps Child Welfare

Technology can never replace human interaction in child welfare. And it shouldn't. Connecting with children and families is fundamental to improving outcomes and well-being.

COVID-19 has caused many child welfare agencies to quickly pivot to support a remote workforce, and enable people to connect and share important information in new and different ways.

Read more about how Traverse is empowering remote work while supporting caseworkers' efforts to provide critical service delivery.


Apps for the Mobile Social Worker

Over the past seven years, this blog post has become a go-to resource for social workers looking for tools and apps to both assist with their work and manage their everyday lives.

As COVID-19 continues to evolve here in the U.S. and around the world, we wanted to expand our current list with some additional apps that can help you work from home, save time and deal with stress. 

Find out more about these apps today. 

 Foster Care Month

Inspiring Foster Care Success Stories

In honor of National Foster Care Month in May, we updated our blog with some amazing foster care success stories. We hope you find them to be an inspirational and heartwarming reminder of why you work so hard for your children and families.

Read our compilation of success stories here



Due to COVID-19, many of the conferences we planned to sponsor and attend in the next three months have been postponed or cancelled. Keep an eye on our website for the most up-to-date information.

But, while you're waiting for in-person events to come back, you can hear from the Northwoods team in one of our new on demand webinars: