A roundup of our latest resources, news, and events delivered quarterly (Northwoods News: Issue 44, June 2021)
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Cloud Questions for Human Services
Human services is a a top candidate for cloud migration, but there's still a lot of counties and states in the process of wrapping their heads around what—if any—cloud-based technologies are right for their needs.
Do you have questions or concerns about the cloud? Check out this post for more information on options and benefits for human services, FAQs, additional resources, and more.
Traverse® Product Updates
Here's your wrap-up of new features in Traverse since March:
Search terms highlighted on the PDF: Search terms, concepts, people mentions, and events are highlighted on the content item.
In-progress forms visibility: See ANY forms that are in-progress when viewing a case, person, or organization. If you aren't the creator of the form, it will be read-only unless handed off.
Live Chat enabled in the Traverse mobile app (iOS only)
More identifying information: Added more identifying information when viewing and searching for cases including the case name.
Additional file types supported: Traverse accepts ALL file types and now even more can be previewed, including all Office documents (emails, Word, PowerPoint, Excel, RTFs).
Exact Match Forms: Traverse can now match forms exactly to the original format. To update forms, reach out to the Northwoods Support Center.
Important Product News
Compass Virtual Printer (CVP) and Print Stream Processor (PSP)
Northwoods will no longer support CVP or PSP as ofDecember 31, 2021. These printing functions within Compass have been replaced with more reliable, up-to-date importing technology.
Questions or want to discuss your options further? Please contact your Customer Success Manager.
Compass® CoPilot
Northwoods plans to sunset Compass CoPilot for iOS on June 30, 2022. This only affects the companion app to Compass Pilot that allows workers to use Compass Pilot functionality on an iPad. Compass Pilot will not be affected.
Questions about this change and what it means for your agency? Reach out to your Northwoods Sales team contact today.
Meet the Team Behind the Tech
The Northwoods team is made up of curious, resourceful, and collaborative individuals. While our customers may have the opportunity to interact with many members of our team over the years, there's still quite a few you may not know.
