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Welcome! Northwoods News comes out four times a year to help you improve productivity and make the most of your software. Note: New customers are automatically subscribed. Not your cup of tea? You can opt-out and manage your email preferences here. 

Cloud Questions for Human Services


Cloud Questions for Human Services

Human services is a a top candidate for cloud migration, but there's still a lot of counties and states in the process of wrapping their heads around what—if any—cloud-based technologies are right for their needs.  

Do you have questions or concerns about the cloud? Check out this post for more information on options and benefits for human services, FAQs, additional resources, and more. 


Traverse Updates

Traverse® Product Updates

Here's your wrap-up of new features in Traverse since March:

  • Search terms highlighted on the PDF: Search terms, concepts, people mentions, and events are highlighted on the content item.
  • In-progress forms visibility: See ANY forms that are in-progress when viewing a case, person, or organization. If you aren't the creator of the form, it will be read-only unless handed off. 
  • Live Chat enabled in the Traverse mobile app (iOS only)
  • More identifying information: Added more identifying information when viewing and searching for cases including the case name.
  • Additional file types supported: Traverse accepts ALL file types and now even more can be previewed, including all Office documents (emails, Word, PowerPoint, Excel, RTFs).
  • Exact Match Forms: Traverse can now match forms exactly to the original format. To update forms, reach out to the Northwoods Support Center. 

Important Product News


Important Product News

Compass Virtual Printer (CVP) and Print Stream Processor (PSP)

  • Northwoods will no longer support CVP or PSP as of December 31, 2021. These printing functions within Compass have been replaced with more reliable, up-to-date importing technology. 
  • Questions or want to discuss your options further? Please contact your Customer Success Manager. 

Compass® CoPilot

  • Northwoods plans to sunset Compass CoPilot for iOS on June 30, 2022. This only affects the companion app to Compass Pilot that allows workers to use Compass Pilot functionality on an iPad. Compass Pilot will not be affected. 
  • Questions about this change and what it means for your agency? Reach out to your Northwoods Sales team contact today.

LinkedIn Spotlight


Meet the Team Behind the Tech

The Northwoods team is made up of curious, resourceful, and collaborative individuals. While our customers may have the opportunity to interact with many members of our team over the years, there's still quite a few you may not know. 

Follow Northwoods on LinkedIn to meet new Northwoodians every month!

In Case You Missed It
  • Looking for cybersecurity resources for human services? Look no further.

  • Can you use American Rescue Plan funds to purchase technology? Find out more here.

  • Looking into mobile technology to support your child welfare workforce? Make sure your search includes these five must-haves. 

  • In-person events are starting up again! Check out our events page to see where you can stop by the exhibit hall to talk with the Northwoods team.