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Welcome, new readers! The Northwoods News is a compilation of our latest customer stories, news, resources, and events. We'll deliver the goods four times a year to help you improve productivity and make the most of your software. (Note: New customers are automatically subscribed. Not your cup of tea? You can opt-out and manage your email preferences here.

Envisioning the New Normal


Envisioning the New Normal: Paving a Path Through Technology

Earlier this year, economic assistance agencies felt the crushing weight of the COVID-19 pandemic immediately. Seemingly overnight, they had to close their lobbies, limit interactions, shift to remote work or telework, and radically change the way they conduct business.

Even months or years after the pandemic ends, there will always be a chance that something else will cause uncertainty or disrupt operations. Even if your agency can't predict the full impact of a future crisis, you can build a solid foundation of modern and essential tools, processes, and support systems to allow them better preparation for response when the time comes.

Read our Policy & Practice article to learn how modern technology can open up multiple access points to services, allowing clients to connect with all the resources and support they need. 

Remote Implementation

NEW: Remote Implementation for Traverse® 

Did you know Northwoods' professional services team can fully implement Traverse remotely? Remote implementation helps child welfare agencies quickly get this essential tool in place and allows workers to start using Traverse right away without jeopardizing staff health or conflicting with social distancing measures. 

Interested in learning more about the remote implementation process? Request more info today! 

Solution Optimization

Is It Time for a Solution Optimization?  

As COVID-19 continues to impact human services, we want to ensure your Northwoods solution is helping your agency rise to the new challenges brought on by the crisis. That's why we offer a service to help our customers evaluate how well software and business processes are working together, plus uncover hidden potential to further increase efficiencies and outcomes. 

Check out this blog post to learn more about how a Solution Optimization can help your Northwoods solution meet your current and future needs. 

Compass Pilot Updates

Compass® Pilot Updates

Have you updated your Compass® Pilot solution this year? Here's what you're missing out on if you haven't: 

  • Compatibility with OnBase® Foundation (OnBase 19) from Hyland® Software
  • New import utility to support bulk import
  • Ability to select multiple items in the documents panel and apply keywords to items, assign document types to items, or delete the items before filing

Upgrade your Compass Pilot solution today! Contact the Northwoods Support Center (NSC) to get it scheduled.



Mesa County Case Study

How Electronic Case Files Help Caseworkers Put Families First

Since implementing Traverse®, child welfare caseworkers at Mesa County Department of Human Services (DHS) can effectively telework and more efficiently work with families to reduce trauma and achieve permanency. 

Download the full case study to learn how frontline caseworkers are using this essential technology to telework without jeopardizing services to families. Or, view these user stories to learn how Traverse helps individual caseworkers and agency leaders: Chase | Erika | Joe


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 Answering Your Coronavirus Relief Fund Questions


Answering Your Coronavirus Relief Fund Questions for Human Services

Interested in investing in technology for telework? The CARES Act distributes $150 billion in Coronavirus Relief Fund to provide much needed aid to state and local governments tasked with responding to COVID-19. Time is running out to use these funds, yet there are still questions around how the money can be properly spent.

Read our FAQ or view the infographic to plan to use the Fund to improve telework, enable compliance with public health precautions, and build a recovery plan.

 The Cost of Doing Nothing


The Cost of Doing Nothing: How Inaction Can Hurt Human Services

There will never be a perfect time to launch a new initiative, implement a new technology, or turn a big idea into actionable results. But, inaction can result in expensive and complex problems for your agency in the future and missed opportunities for safety, stability, and well-being for the vulnerable clients you serve. 

Consider these costs in terms of dollars, time, and opportunities lost if your agency waits too long to invest in technology. 

 Economic Assistance Technology Roadmap


Economic Assistance Technology Roadmap: Are You Heading in the Right Direction? 

A mountain of work is headed toward economic assistance as a result of COVID-19 and agencies must be ready. Now is the time to evaluate your current technology and processes to make sure you're positioned to handle the immediate uptick in cases, plus any future obstacles that are bound to come your way. 

Learn more about how you can rethink your economic assistance technology roadmap today.  

 Brunswick County

Brunswick County Enables Social Work from Anywhere with Traverse

When reports of child abuse and neglect went down earlier this year, Brunswick County Department of Social Services recognized the opportunity to get a new tool in place that would help social workers respond quickly and in the most meaningful way when those reports inevitably picked back up.

Brunswick County DSS Social Work Program Administrator Rich Ohmer spoke to us about how Traverse has provided immediate relief so frontline workers can focus on families.



Due to COVID-19, many of the conferences we planned to sponsor and attend in the next three months have been postponed or cancelled. But, in October, we will be sponsoring and exhibiting at a virtual conference: 

And, while you're waiting for in-person events to come back, you can hear from the Northwoods team in one of our new webinars in October: