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What's Next for Human Services? 

How do you plan for the "new normal" when normalcy no longer exists? There's still a lot of uncertainty and confusion, but it's time to embrace the uncertainty to chart a better path forward. 

We've learned a lot of valuable lessons in the past 18 months that can help guide us along the way. Read more about the lessons we've learned and how agencies can use them to find a way forward. 

Traverse®: What's New in 2021?

We value agencies' feedback and insight into how Traverse can provide more value for caseworkers. Check out this infographic on the top new features we've released so far in 2021 based on customers' feedback.

Important Product News

Compass Virtual Printer (CVP) and Print Stream Processor (PSP)

• Northwoods will no longer support CVP or PSP as of December 31, 2021. These printing functions within Compass have been replaced with more reliable, up-to-date importing technology. 
• Questions or want to discuss your options further? Please contact your Customer Success Manager. 

Compass® CoPilot

• Northwoods plans to sunset Compass CoPilot for iOS on June 30, 2022. This only affects the companion app to Compass Pilot that allows workers to use Compass Pilot functionality on an iPad. Compass Pilot will not be affected. 
• Questions about this change and what it means for your agency? Check out our cloud-based mobility solution, Traverse, or reach out to your Northwoods Sales team contact today.

What are our customers saying? 

"We've had mobile devices in the past, but a problem in our county is reception. With Traverse, we are able to use the offline capability, which gives caseworkers valuable case history information in the field." 
- Jodie Nickerson, Senior Computer Information Technician, Cayuga County Department of Social Services

"What we've seen with the pandemic is we were able to effectively move our workforce out of the building, into their homes, and ultimately didn't miss a beat."
- Joe Kellerby, Child Welfare Director, Mesa County Department of Human Services

• Still trying to figure out how to use emergency funding to purchase human services technology? We have some information and advice for you. 
  
  
• Is your electronic document management system ready for the future? Find out more here.
  
  
• We partnered with GovLoop and AWS to discuss the challenges of facilitating benefits and the IT tools government agencies can use to better serve clients.  Check out the new market trends report today.
  
  
• In-person events are starting up again! Check out our events page to see where you can stop by the exhibit hall to talk with the Northwoods team.