How Electronic Case Files Help Caseworkers Put Families First [Mesa County DHS Case Study]

Since implementing Traverse®—cloud-based software that manages electronic case files—child welfare caseworkers at Mesa County Department of Human Services (DHS) can effectively telework and more efficiently work with families to reduce trauma and achieve permanency.

"What we’ve seen with the pandemic is we were able to effectively move our workforce out of the building, into their homes, and ultimately didn't miss a beat."

— Joe Kellerby, Director of Child Welfare

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  • Caseworkers needed a way to mine data and surface case history
  • Caseworkers strived to better balance their time to improve outcomes
  • Existing electronic filing systems can’t keep up with complex families or cases
  • Previous system lacked mobile access to case files and forms
  • COVID-19 forced staff to transition to telework in less than 24 hour


  • Easily collect and view documents, forms, and case history
  • Leverage a data connection to Trails to facilitate digital forms completed with families for faster referrals
  • Holistic view of cases and data mining to make safety and permanency decisions
  • Provide timely services and identify natural supports for at-risk families
  • Enable telework for 100% remote staff during pandemic

"Traverse helped me find and locate an extended family member who had previously had a minor relationship with the child and we ended up placing the child in their care."

— Chase Sims-Ekrem, Social Caseworker II

Mesa County Case Study

Keep reading for more positive stories from Mesa County caseworkers using Traverse.

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