Our Solutions Makes a Big Impact for Social Services Agencies
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Lenoir County Boosts Productivity and Client Service in Child Support
A high caseload and antiquated case management system was overwhelming Lenoir County Department of Social Services’ child support caseworkers. Producing court orders and motions was a manual, tedious process. Caseworkers also lacked access to critical case information in court.
With Northwoods’ document management solution, caseworkers are exceeding timeframes for case closure and court orders, can electronically view and collect documents in court, and have more time to locate noncustodial parents and interact with clients.