Our Solutions Makes a Big Impact for Social Services Agencies
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San Joaquin County Uses Appointment Management for Caseworkers to Eliminate Lobby Wait Time
With up to 2,000 clients visiting each day, San Joaquin County Human Services Agency (HSA) has one of the busiest lobbies in California. However, the inefficient manual process used to manage lobby traffic and client appointments was unworkable. Since implementing Northwoods’ lobby management and appointment management for caseworkers, the agency has eliminated lobby wait time, achieved same-day appointments, and reduced client and caseworker frustration.