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Do This, Not That, to Boost User Adoption When You Introduce New Technology at Your Human Services Agency


Over the past few months, we’ve talked about a handful of factors that can make or break your human services technology implementation – things like constant communication, regularly collecting (and using!) feedback from staff, and providing training when, where, and how workers need it.

We know you’re juggling a lot of different projects and priorities, and that you may not have had time to read everything. That’s why we created an infographic – The Do’s and Don’ts of Human Services Technology Implementation – to summarize all the helpful tips and tricks we’ve shared in 8 quick, easily digestible chunks.

Read the full resource recap here


Featured Content & Resources



Debunking Common Child Welfare Social Work Myths and Misperceptions

Social work is complicated. You know that; we know that. But, if someone doesn't understand the intricacies of working with families involved in a child welfare case, it's easy to make assumptions and judgments about what social workers do. Remove the child, and it's too much. Don't remove the child, and it's not enough.

We debunked some of the most commonly heard myths and misperceptions surrounding social work, specifically in child welfare.



How Cabarrus County's Modern Lobby Improved ... Everything [On Demand Webinar]

You've may have heard us talk about the amazing results our friends at Cabarrus County DHS have seen since redesigning their lobby.

We don't want you to just take our word for it though, so we went straight to the source and asked the agency's Economic Services Program Administrator, Income Maintenance Supervisor, and an Income Maintenance Caseworker to share their opinions on the project. (Spoiler alert from one panelist: "Everyone, whether it's a client or our own staff, has seen our entire process improved, so it's been an extremely successful project.")

Watch the On Demand Webinar to hear more from the Cabarrus County DHS panel.



Northwoods In the News: "Back Office Content Solutions for State and Local Human Services"

As I’ve been looking for out-of-the-box solutions that heavily rely on content, I’ve come to realize that these Back Office Content Solutions are everywhere. My real surprise was in human services benefits administration.

Northwoods offers document management and workflow with an out-of-the-box solution to work social services related to children."

Read more on Big Men on Content.

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Latest Blog Articles



Time to Update Your Human Services Document Management System?

Now is the time for all government agencies – especially human services – to modernize their approach to document management. Find out why, and learn important questions for your agency to ask when you're ready to upgrade.

Read more.


Understanding and Applying the Human Services Value Curve

We rounded up some resources to help agencies better understand the Human Services Value Curve – a framework for improving your business model, which in turn means you’ll be able to deliver better outcomes. We also posed some questions to consider if you want to advance your agency along the curve.

Read more.


Upcoming Events & Webinars


Meet Our Team at These Upcoming Events ...


Save the Date for These Upcoming Webinars ...

Visit our website for a full list of upcoming events and webinars.


Coming Soon



Here at Northwoods, we strive to ensure our customers experience the highest level of satisfaction with our products, support, and services.

The best way for us to know if we’re delivering on that promise? To ask you – our valued customers – how we’re doing and if there’s anything we can do to improve.

Be on the lookout for an email in the next few weeks asking you one really, really important question about how we're doing.

We'll share the results in next quarter's newsletter.


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