Register for this on demand webinar to learn how caseworkers are saving 1-2 hours per day using Northwoods’ appointment and lobby management software.

Complete the information below to view this on demand webinar anytime, anywhere you want, for free!

Webinar Overview

Inefficient, manual processes for managing lobby traffic and client appointments can jeopardize an agency’s ability to meet required timeframes to deliver economic assistance services.

Many agencies are looking to reduce wait times, improve lobby management and scheduling, increase appointment productivity, and boost client and caseworker satisfaction. Northwoods’ Compass® Appointments is the answer, providing a web-based, lightweight solution that helps agencies manage lobby flow and make appointments more productive. 

Join Northwoods for a free, on demand webinar and demo to learn how agencies can use Northwoods’ appointment and lobby management software to:

  • Save caseworkers 1-2 hours per day
  • Speed up timely application processing
  • Provide leadership visibility into operations
  • Reduce caseworker and client frustration
  • Manage state and federal mandates

Who Should Attend

County directors, economic assistance program administrators, supervisors, caseworkers, and IT directors


Jon Eakins, Director of Compass Solutions, Northwoods


Jon is director of Compass solutions, where he oversees the planning, staffing, and execution of Compass product implementations, with a focus on economic assistance and child support. He draws on over a decade of experience integrating the Compass suite with agencies’ business processes to provide a complete and comprehensive solution.

Josh Belmonte, Information Technology Specialist, Chemung County DSS


Josh is a programmer and database administrator for Chemung County DSS. Josh has worked as a social welfare examiner before returning to his career in IT, which has given him a unique perspective on local department of social services information technology. Josh has helped implement a variety of projects in Chemung County including Northwoods’ Compass® CoPilot and Compass® Appointments Kiosk for client self-check-in, Mobile Document Upload that allows clients to take and upload photos of eligibility documents from their phones, Hyland Software’s OnBase Workflow, RightFax, and more.

Allison Mitsui, Product Manager, Northwoods


Allison blends business and technical savvy to set the long-term vision, strategy, and roadmap for Northwoods’ Compass® products, including Compass® Appointments. She works with all parts of the company—from sales to development to delivery to support—to understand all our customers’ business and process problems to ensure our products are built in the best way to solve them.