Web-based technology supports remote work and telework. Caseworkers access eligibility case information to work from anywhere.
Traverse streamlines and automates processes, allowing caseworkers to connect with clients and move from transactions to clients' stories.
Traverse supports client self-service and digital communication alternatives to in-person visits to achieve one-touch resolution.
Cloud-based human services software reduces storage and paper costs and lessens the administrative burden on IT.
Agency leaders have visibility into operations and caseworker workload to meet timeliness and accuracy goals.
Enables real time collaboration with clients and community partners through virtual case processing.
Technology has not kept pace with the needs of economic assistance agencies to provide holistic care when determining eligibility for economic assistance programs including Medicaid, SNAP, TANF, childcare and LIHEAP.
The COVID-19 pandemic exacerbated existing challenges when connecting with clients, enabling a path to self-sufficiency, and supporting telework. Many agencies plan to continue supporting hybrid or fully remote work once the public health emergency ends.
To do this, agency leaders need technology that supports client self-service and digital communication alternatives to in-person visits.
Traverse provides a seamless digital experience:
Learn how Traverse can help your agency enhance collaboration, telework, and visibility.
Not quite ready to chat? Check out these resources first.