New York child welfare caseworkers are struggling to meet complex demands

The Challenge

The demands on child welfare caseworkers hamper their ability to focus on families and make informed safety decisions.

The Solution

Traverse®—a document management, forms management, and mobility software purpose-built for human services agencies—is an investment in your workers' well-being. The software will ease the administrative burden on caseworkers so they can spend more quality time with families and taking care of themselves, and your agency can improve performance measures.

Video

Child Welfare Software: Finding a Forever Home

Surface the right information at the right time to help child welfare caseworkers find a child's forever home.

Insights

Social Work Burnout

A Deep Dive into Social Work Burnout (and What Your Human Services Agency Can Do About It)

Video

Audits + Traverse

Seneca County Children & Family Services staff completed their child welfare audits in days instead of weeks

What's at Stake?

Frontline workers are emotionally, mentally, and physically drained. Burnout and turnover are at an all-time high. Overwhelming paperwork and complex cases impact caseworkers’ morale and efficiency, limit quality time spent with families, and impact your agency’s ability to meet its mission.

"People feel disconnected from the family that they are working with. They feel they are just pushing paper rather than doing social work with the family to keep their children safe in their homes. I would rather families get what they need instead of caseworkers just checking boxes because we’re mandated to do certain types of paperwork."

— Tracy VanVleck, Commissioner, Seneca County Division of Human Services Administration

eBook

Modernizing Human Services: Technology's Integral Role in Addressing Key Issues

Strategies, best practices, and additional resources to overcome key issues in human services.

Blog

The Cost of Doing Nothing: How Inaction Can Hurt Human Services

There's perceived risk in choosing to spend money on technology. But the risk and cost of doing nothing may be even greater.

Infographic

The Tides of Turnover in Social Services

The workforce is in crisis. Social work burnout and turnover have reached critical levels.

Video

Traverse Overview

See how Traverse helps caseworkers and social workers collect, view, and share case information from anywhere, at any time.

Infographic

Using Traverse for High-Value Work With Families

Traverse empowers caseworkers with the right information at the right time so they make informed, confident safety decisions.

Blog

Connecting the Dots: How Traverse Can Positively Impact a Child’s Life

6 ways Traverse can help New York agencies produce family-centered outcomes.

What outcomes can I expect?

Traverse surfaces critical information to help caseworkers manage complex case and agencies meet mandates and goals for safety and permanency.

Anticipated Outcomes

Northwoods’ experience in delivering child welfare solutions enables our customers to realize return on investment in as early as 12 months. Caseworkers immediately see value and save two hours per day.

Lessen burnout, anxiety, stress, and other burdens placed on caseworkers by ineffective tools and processes
Uncover supports in a child’s or youth’s history to meet permanency goals
Finding/sharing information to support youth in their communities
Provide all caseworkers access to forms when working remotely
Repurpose caseworker time to do high-value work to reduce trauma
Surface hidden information to enable informed, confident decisions about child safety
Reduce costs related to foster care, mileage, turnover

"As a supervisor, being able to see real-time photos and media uploads that workers are collecting out in the field is one of the biggest benefits."

— Katie DeMarse, Supervisor, Jefferson County Department of Social Services